Effective Date: 01.06.2024

At Hameed, we strive to deliver your customized products promptly and safely. This Shipping and Delivery Policy outlines the terms and conditions related to the preparation, shipping, and delivery of orders placed through our website (www.hameed.co.in).

1. Order Preparation

• Customization Time: The preparation time for customized products varies depending on the complexity and type of customization required. The time frame for preparation ranges from a minimum of 1 day to a maximum of 10 days.
• Order Confirmation: Once your order is confirmed, we will provide you with an estimated preparation time.

2. Shipping and Delivery

2.1 Delivery Timeframes:

• Within Tamilnadu: Delivery typically takes between 1 to 3 days from the date of shipment.
• Other States of India: Delivery to other states may take up to 7 days from the date of shipment.

2.2 Delivery Partners:

• We collaborate with trusted delivery partners, courier services, and lorry services to ensure your products are delivered securely and on time.
• The choice of delivery method is based on the size and weight of the product.

2.3 Shipping Charges:

• Free Shipping: Shipping charges are free for orders above a certain amount, as specified on our website.
• For orders below the specified amount, shipping charges will be calculated at checkout based on the delivery location and the weight of the product.

3. Order Tracking

• Once your order has been shipped, we will provide you with a tracking number and a link to track your shipment.
• You can also track your order status through your account on our website.

4. Shipping Address

• Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery failures due to incorrect or incomplete addresses.
• If you need to change your shipping address after placing an order, please contact us immediately at support@hameed.co.in or call us at +91 9629123068 or +91 9003660271. We will do our best to accommodate your request.

5. Delivery Issues

5.1 Delays:

• While we strive to meet our delivery timeframes, there may be unforeseen circumstances such as weather conditions, logistical issues, or public holidays that could cause delays.
• We will notify you promptly in case of any significant delays.

5.2 Damaged or Lost Packages:

• If your package arrives damaged or is lost during transit, please contact us immediately. We will work with our delivery partners to resolve the issue as quickly as possible.
• For damaged products, please provide photos of the damage along with your order details.

6. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:

Hameed
Email: support@hameed.co.in
Phone: +91 9629123068, +91 9003660271
Address: Opp to Jayamatha Church, Nithiravilai, Nagerkoil